Returns and exchanges

You have the right to return or exchange your order within 14 days of receipt without giving a reason, provided the product is unopened and in its original packaging. To register a return, please email info@lunaecosmetics.com with your order number and reason for return. You will receive further instructions for return shipping.

We do not accept used or opened products due to hygienic reasons.

Return costs
Return shipping costs are at your own expense, unless the product is defective or incorrectly delivered. In that case we will reimburse the return costs.

Refund
Once we have received and verified your return, a full refund will be issued within 14 days using the same payment method you used to place the original order.