Privacy Policy

When you visit our website www.lunaecosmetics.com or contact us, we receive information about you. In this privacy policy, we explain what we do with that information. We always handle your information carefully and store it securely. If you have any questions or want to know what information we have about you, please contact us. We may update this privacy policy if we deem it necessary. Therefore, we recommend that you review this privacy policy regularly to stay informed of any changes. This privacy policy was last updated on December 1, 2024.

Table of Contents

  1. When does this privacy policy apply?
  2. Who uses your data?
  3. From whom do we use data?
  4. How do we obtain your data?
  5. What data do we use from you?
  6. What do we use your data for?
  7. How long do we retain your data?
  8. With whom do we share your data?
  9. Where do we store your data?
  10. How secure is your data with us?
  11. What can you ask from us?
  12. What regulations apply to this privacy policy?
  13. What cookies do we use?
  14. What do we do with data from minors?
  15. Do you have a question about this privacy policy?
  1. When does this privacy policy apply?
    This privacy policy applies to all personal data we process and to all domains related to us. This includes the personal data of everyone who has ever contacted us or visited our website, such as visitors, customers, and business contacts. Personal data refers to all information that can be traced back to you as an individual, such as your name, phone number, IP address, customer number, or browsing behavior. If you want to know more about personal data, visit the website of the Dutch Data Protection Authority.
  1. Who uses my data?
    Lunae is responsible for the website www.lunaecosmetics.com and is the responsible organization for the use of your personal data as described in this privacy policy. The full details are: Lunae, located in Rotterdam, Chamber of Commerce number 96139005.
  1. From whom do we use data?
    We process the personal data of anyone who has contacted us or visited our website. This includes visitors, individual customers, business clients, and contacts of our partners.
  1. How do we obtain your data?
    We obtain your data directly from you when you:
    - Visit our website
    - Create an account
    - Fill out information on our website
  1. What data do we use from you?
    - We use the following data:
    - Name
    - Residential or business address
    - Delivery address
    - Email address
    - Phone number
    - Payment information
  1. What do we use your data for?
    We only use your personal data for the purposes for which we are permitted to use it:
    - We have obtained your consent to use your personal data
    - We use your data because we want to provide you as a customer with the best service, which we cannot do without this information
  1. How long do we retain your data?
    We retain your personal data for as long as required by law and for as long as necessary for the purpose for which we use your data. For example, if you are a customer with us, we retain your data for the statutory retention period of seven years. After that, we only retain your data for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we retain specific data of yours, please contact us.
  1. With whom do we share your data?
    Your personal data will only be used by us. We will never share your personal data with others.
  1. Where do we store your data?
    We process your data within the European Economic Area (EEA). This means that we also store your data within the EEA. If you have any questions about this, feel free to contact us.
  1. How secure is your data with us?
    We have taken many measures to secure your data both organizationally and technically. We have secured our systems and various communication channels to ensure that your data does not fall into the wrong hands. Your data is therefore safe with us. We also ensure that only people authorized by us can use your data. If you have questions about specific security measures, feel free to contact us.
  1. What can you ask from us?
    Because we use your personal data, you have various rights. Below, we list your rights:
  • Right to information
    We must explain in a clear and understandable way what we do with your data and what control you have over it. Therefore, we explain in this privacy policy in detail which data we collect from you and how we handle your data.
  • Right to access
    You can always ask us to access the data we hold about you.
  • Right to correction
    You can ask us to correct your data if it is incorrect or incomplete.
  • Right to object
    You can object to the processing of your data if you disagree with how we handle your personal data. This right applies to data used for direct marketing. For example, you can indicate that you no longer want to receive emails from us. This also applies to personalized recommendations on our website.
  • Right to data portability
    If you are a customer with us or have given consent for the use of your data, you can ask us to send you the digital data we have about you. This allows you to transfer your data to another organization if desired.
  • Right to restriction
    You can ask us to limit the use of your data. This means that, in certain cases, we may only store your data but not use it.
  • Right to be forgotten
    You can ask us to delete all the data we have about you. We will delete all data that can be traced back to you. In some cases, we may still need to retain your data, such as for the tax authorities for a period of seven years.
  • Right to file a complaint
    You can file a complaint about how we handle your data. If you have a complaint, we will be happy to resolve it. Please contact us. You can also submit your complaint to the Dutch Data Protection Authority. Of course, we hope it won’t come to that, but if necessary, you may also take the matter to court. In that case, it will be the court in the location of Lunae that handles your complaint.

How do I file a request or complaint?
Send your request or complaint to us via info@lunaecosmetics.com. We will process your request or complaint within 30 days. If it involves multiple requests or complaints, or if your request is complex, it may take more time. In such cases, we will contact you within 60 days. We may ask you to identify yourself. In that case, we will request your data to ensure that you are the correct person to whom the personal data belongs.

  1. What regulations apply to this privacy policy?
    Our privacy policy must meet various requirements. These requirements are primarily found in the General Data Protection Regulation (GDPR). Additionally, the general rules under Dutch law apply to our privacy policy.
  1. What cookies do we use?
    You can specify which data we may use from you. If you have given us consent to personalize your profile based on your browsing and search behavior, we can tailor our website to you to make it easier and more personalized. We do this using cookies. A cookie is a small text file placed on your hardware when you visit our website.

    We use the following types of cookies on our website:
  • Functional cookies, such as session and login cookies, to keep track of session and login information.
  1. What do we do with data from minors?
    Our website is not specifically aimed at minors. This means that if you are under 18 years old, you need permission from a parent or guardian to use our website. If you are a minor visiting our website or webshop, we assume you have obtained this permission.
  1. Do you have a question about this privacy policy?
    If you have any questions about our privacy policy, feel free to contact us by sending an email to info@lunaecosmetics.com. We are happy to help.